That's Customer Focus!

That's Customer Focus!

4.11 - 1251 ratings - Source

Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy.This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed, step-by-step instructions on what you need to do to create customer focus throughout your entire organization. We describe in detail, 12 proven 'best practices' strategies which you can learn from and use to create your own customer focus strategy and implementation plan. This book contains over 200 pages of detailed explanations, real world examples, stories and case studies as well as exercises and worksheets which have been designed to help you achieve greater customer focus in your organization, company, department or team.After he dropped the customer at work, he immediately called Zimbrick Honda and said, a#39;Hey, I got one here. Herea#39;s the name, the ... By the time the customer got to his office, the phone was ringing. It was someone from ... Well known for its individualized service Company P grew a reputation as a aquot;family helping your family.

Title:That's Customer Focus!
Author: F. Ray Miller, Laura E. Miller
Publisher:That's Customer Focus! - 2007-12-14

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