IT-Outsourcing und Service-Management

IT-Outsourcing und Service-Management

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Service-Level- Agreement Service- Katalog Operational-Level Agreements aamp; VertrAcge Pflege der Kundenbeziehung ... Review aamp; Auswertung Service Quality Plan Abb. 29: Service-Level-Management-Aufgaben (nach ITIL) Service-Levelanbsp;...

Title:IT-Outsourcing und Service-Management
Author: Martin G. Bernhard
Publisher:Symposion Publishing GmbH - 2003

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