Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives
Performance standards for individual customer service representatives at the organizations in our review were clearly ... by remote quality analysts, supervisors, or peers of a sample of calls taken by each customer service representative.
| Title | : | Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives |
| Author | : | |
| Publisher | : | DIANE Publishing - |
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